We are here to help. We have curated a handy set of guides to help answer commonly asked questions. For any inquiries, or for anything not answered on this page, you can also contact us at any time via email.
How do my learners pay for Blended Teaching?
Most learners pay for Blended Teaching directly through our site. We will provide you with links to share with your students. Upon clicking a link, your students will be asked to create an account, and need to purchase a licence in order to access the content. We can also work with your bookstore to add Blended Teaching as an option for students to purchase.
I have a student on financial aid. How do they get access to Blended Teaching?
Typically we make access codes available in your bookstore. If we haven't done this yet, get in touch with us at help@blended-teaching.com. We'll move quickly to make sure your students can access their materials.
How do I add Blended Teaching to my course in Canvas, Blackboard, or D2L?
We can integrate Blended Teaching into Canvas, Blackboard and D2L at no additional cost. The first step is to set up the integration with your university's Canvas Administrator. To get started, please contact help@blended-teaching.com.
How do I see which learners have enrolled, and their scores?
Navigate to the classbook you would like to see the scores for. Next, click the 'View enrolled learners' button on the top right of the page.
You will be taken to the 'Enrolled Learners' page, where you can find detailed information on which learners have enrolled, how much content they've engaged with, and their scores.
For educators using an integration with Canvas, Blackboard, or D2L, you can find the 'Enrolled Learner page by clicking on any of the Blended Teaching links in your course. Blended Teaching will open up in a new tab, and you'll see it in the top right hand side of the screen.
We typically set up quizzes directly in Canvas, Blackboard and D2L. These grades are available in your gradebook, and will not be displayed in Blended Teaching.
What should I do if something isn't working?
If anything isn't working as it should, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and aim to have all support requests resolved within 24 hours.
I can't see my student on the classbook.
If you can't see a student on the classbook, it means that the student in question has not engaged with any of the content in the classbook yet. Once your students have created their accounts, and accessed content within the classbook for the first time, their data will appear in the 'Enrolled Learners' page.
How do I record introductory videos for topics?
I can't see all of my students scores.
A student's score will only show for an activity or quiz once they've completed it. Once completed, their score for the activity or quiz will be visible to you in the 'Enrolled Learners' page.
How do I download the data on the time spent by student in Blended Teaching?
Navigate to the classbook you would like to download the data for. Next, click the 'View enrolled learners' button on the top right of the page.
You will be taken to the 'Enrolled Learners' page, where you you will find a button to download all of the student engagement data.
How do I reset a quiz/assignment so that my student can attempt it again?
From your Classbook page, click 'View enrolled learners', then, on the page that opens up, click the 'Answers' tab.
Find the row containing the relevant quiz or assignment, and click 'See answers'.
On the following page, find the row containing the name of the student you want to reset the quiz or assignment for, and click the 🔄 icon.
The activity will be reset by 8 am the following day.
How do I download my students' work?
From your Classbook page, click 'View enrolled learners', then, on the page that opens up, click the 'Answers' tab.
Find the row containing the relevant quiz or assignment, and click 'See answers'.
On the following page, find the row containing the name of the student you want to reset the quiz or assignment for, and click the download icon.
The activity will be reset by 8 am the following day.
I need access to Blended Teaching for a colleague or TA
We can set up access in an instant. Just send us their name and email address, or let them know to contact us directly. We can be reached at help@blended-teaching.com
Where to I add my access code/voucher code?
Some learners have pre-purchase access codes from the university bookstore. If this is you and you have an access code, these instructions will be really helpful. Please read them carefully (I know they always say this, but honestly, this may save you some time).
To use your access/voucher code, simply click on any of the Blended Teaching content links in your course for the first time. The system will recognize that you are new, and will take you through the sign up experience. If you don't know what a Blended Teaching content link looks like, your educator may have created an obvious place on your course that says something like "Set Up Access to Your Digital Textbook Here".
Once you are in the sign up experience, it will ask you for some details, and eventually ask you to select one of three membership options ranging in prices from $75 and $150 to $250. Select the one that corresponds with the voucher code you have been provided with.
Once you've selected the option you have a voucher code for you'll be taken through to a payment page. Don't worry - you won't have to pay! The voucher code actually works as a discount code, that gives you 100% off of the purchase price. Just add your code in the field on the left labelled 'Add promotion code'. And then voila, you can get access without having to pay any money.
Click here to watch a step-by-step walkthrough: Watch Signup Walkthrough
How do I pay for Blended Teaching?
Most learners pay for Blended Teaching directly through our site. Your educator will provide you with a link to sign up to the correct classbook for your course. Upon clicking the link, you will be asked to create an account, and need to purchase a license before you are able to access any content.
Your instructor may have also arranged to make Blended Teaching available as an option for you to purchase through your college bookstore. If you purchase access via your bookstore, you will be provided with an access code, which you can add during the signup process to gain access to your content.
I don't understand the material/a question isn't clear to me
Check with your instructor for anything academic. If something isn't right with our material, they will escalate it to us, and we'll correct it promptly. If however, you are having technical issues, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and aim to have all support requests resolved within 24 hours.
What should I do if something isn't working?
If anything isn't working as it should, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and aim to have all support requests resolved within 24 hours. You will also see a chat bot icon in the bottom right hand corner of the screen while logged in to Blended Teaching. We respond quickly here, so feel free to reach out using the bot any time.
I'm having trouble logging in
If you're having trouble logging in, please check to make sure you're using the same email address you created your account with. If you have lost your password, you can use the password reset link to create a new one. Upon clicking the link, you will receive an email with a password reset link. If you don't receive this email within 5 minutes of requesting it, please check your spam folder. If you still don't see the email, then please contact our help team.
If you are still unable to login, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and aim to have all support requests resolved within 24 hours.
I purchased a licence and I've been asked to pay again
This can happen if for those who access Blended Teaching through Canvas or another LMS, but have created an account directly on the Blended Teaching website, instead of through your course page. In such scenarios, we can link your accounts manually.
If this does happen to you, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and aim to have all support requests resolved within 24 hours.
The password reset is not working for me
9 times out of 10, this happens because your institution has integrated Blended Teaching into their LMS (Canvas, Blackboard, or D2L). When a university does this, you don't have a password. Instead, just click the link to the content you want to access from the course page in Canvas, Blackboard or D2L.
If you are still unable to log in, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and aim to have all support requests resolved within 24 hours.
How do I unsubscribe?
We automatically end subscriptions at the end of the first license period, so you will never be charged for additional periods. You do not have to do anything, unless you want to keep your access for additional periods. If this is the case, let us at help@blended-teaching.com.
How do I integrate Blended Teaching in my Learning Management System?
We are on hand to support you with integrations. If you have any questions, or would like to get started, please contact help@blended-teaching.com.
What documentation does Blended Teaching provide?
We can provide you with our HECVAT, VPAT, accessibility statement, integration instructions, and more. If you would like access to any of these documents, please contact help@blended-teaching.com.
How do I get started?
If you would like to arrange an integration, please contact help@blended-teaching.com. We will respond to you as quickly as possibly, and provide you with the documentation needed to start the integration process.
For assistance with invoices or online payments, please contact us at the email address below:
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